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Privacy Policy

Golden Connections Privacy Policy

Effective Date: 01/22/2025

At Golden Connections, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health-related information. We comply with all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), to safeguard sensitive information and provide transparency about how we handle your data.

 Information We Collect

1. We collect and process the following information:

  • Personal Information: Name, address, email, phone number, and emergency contact details.

  • Health Information (Protected Health Information or PHI): Details voluntarily provided about the loved one, including assistive devices, medical needs, and telehealth requirements.

  • Usage Data: Information about how you interact with our website and services.

 

2. How We Use Your Information

We use the collected information to:

  • Match families with companions and facilitate care services.

  • Coordinate telehealth services as requested by the family.

  • Ensure safety and compliance with state and federal regulations.

  • Communicate important updates, changes in services, or new opportunities.

3. HIPAA Compliance

Golden Connections complies with HIPAA requirements to protect the confidentiality of your Protected Health Information (PHI). We:

  • Limit access to PHI to authorized personnel only.

  • Use encryption to protect PHI during storage and transmission.

  • Require a signed Release of Information (ROI) form before sharing PHI for telehealth or related services.

Telehealth Release: Families must sign an ROI to authorize Golden Connections to coordinate telehealth services with approved providers.

The ROI specifies:

  • The purpose of information sharing.

  • The information being shared.

  • The parties authorized to receive the information.

  • The duration of the release.

4. Sharing Your Information

We only share information under the following circumstances:

  • Telehealth Coordination: With authorized healthcare providers for telehealth purposes, as specified in the signed ROI.

  • Service Providers: To conduct background checks, process payments, or provide training.

  • Legal Compliance: When required by law to respond to legal requests or protect safety and rights.

5. Family Member Responsibilities

Families are responsible for:

  • Signing a Release of Information (ROI) for telehealth or any medical coordination services.

  • Providing accurate and complete information about the loved one’s care needs.

  • Notifying Golden Connections of any changes in the loved one’s health or care requirements.

6. Your Privacy Rights

You have the right to:

  • Access and correct your personal or PHI.

  • Withdraw the ROI at any time, except where information has already been disclosed.

  • Request deletion of non-essential personal information.

To exercise these rights, contact us at Support@gconnectionliving.com.

7. Security Measures

Golden Connections implements strict measures to secure your information, including:

  • Data encryption for all PHI.

  • Access control to ensure only authorized personnel manage sensitive data.

  • Regular audits to maintain compliance with HIPAA and data privacy laws.

8. Updates to This Privacy Policy

This policy is reviewed periodically to ensure compliance with applicable laws. Any changes will be communicated on our website with the updated "Effective Date."

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